How can I track my order?
You can track your order by using the order number provided in your shipment confirmation email and entering your email address in the form above. You will also receive a shipping confirmation email with a tracking number once your order has been shipped from our Fulfillment Center. Please allow up to 24 hours for the information to update with transit details.
When will my order be shipped?
Orders are typically processed and shipped within 1-3 business days. You will receive a confirmation email with your tracking information once your order has been shipped.
How long does delivery take?
The delivery time after processing will vary based on the shipping address. Currently, delivery times vary between 3 to 4 business days within the United States.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
What should I do if I haven't received my order?
If your order has not arrived within the expected delivery timeframe, please first check the tracking information provided. If there are any issues or delays, contact our customer service team for assistance.
Can I pick up my order in-store?
We currently do not offer in-store pickup. All orders are shipped directly to your provided address.
What happens if my package is lost or damaged during transit?
If your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your items.
What carriers do you use for shipping?
We use a variety of carriers, including USPS, UPS, and FedEx, to ensure your order is delivered quickly and safely.
Can I track multiple orders at once?
Yes, if you have multiple orders, you will receive separate tracking numbers for each order. You can track them individually on our "Track Your Order" page or the carrier's website.
How do I contact customer service for help with my delivery?
You can contact our customer service team via email at support@catsinhat.com or by calling +1 (224) 497-8810. We are available Monday through Friday, from 9 AM to 5 PM (EST), to assist you with any delivery-related questions or issues.