FAQs

Pre-order dates may change due to reasons beyond our control. If the pre-order date changes, we will update the product listing and do our best to notify all customers affected by the change.

At the time of purchase, an authorization charge may be placed on your card. This is temporary and will disappear in a few days.

Customers may purchase up to 3 units of a specific item.

Our warehouse may take 3-5 days to pack and ship your order. If it has been more than 7 days since the release date, please contact us, and we will reach out to the vendor to determine the status of the product.

Unfortunately, we don't offer any gift-wrapping services.

If you want to return your order for whatever reason, we're here to help with no hassle! We offer returns within 30 days of purchase. You can return your product for a refund to the original payment method if the product did not meet your expectations. The refund will be processed back to its original form of payment within 10 business days.

• Returned items must include identifying information and be returned in the original product packaging.
• Returned items must have no visible signs of wear or use.

If your order doesn't contain the above, and you are a new customer, please contact customer service.

• Contact our Customer Service Team
• Provide as much information as possible about the products you wish to return or exchange from your order.
• Print the prepaid shipping label that you will receive by email.
• Send all items back to us using the label provided.

• Digital goods such as memberships and gift cards cannot be refunded. If there are any issues downloading the product or redeeming your license key, please contact support.  
• Mystery Bundles, Blind Boxes, and Blind Box Bargain Items are also not refundable. Please note that if you order multiple Mystery Bundles / Blind Boxes / Blind Box Bargain Items, you may receive duplicates.
• Open DVDs and Blu-ray are not refundable.

• After an order is canceled or a return is processed, your refund will be issued to its original form of payment.
• Upon completion of your return, a refund will be processed within 1-3 business days.
• After a refund has been processed, please allow 3 business days for PayPal refunds and 10 business days for all other payment methods.
• We will notify you via email when your refund has been issued.
• An order can be canceled and immediately refunded if the package has not yet begun processing for shipment.
• Once a package begins processing for shipment, it will have to be delivered to its destination and returned to back to us before a refund can be issued. Please contact our Customer Service Team for more detailed information.

Contact us directly with pictures and an explanation of the defect.

Sorry collectors! We understand how disappointing it is to receive a damaged item - especially an item you have waited months for! Unfortunately, mistakes happen, and products may get damaged during transit. In the event that this happens, please contact us with pictures of the damaged item, and we will replace it or issue a partial or full refund.

• If a package is shown as delivered but not received, please contact the carrier and then notify us within 30 days of the delivery date.
• If it is determined that the package is lost due to misdelivery by the carrier, we will replace your order.
• We cannot offer refunds or exchanges if the package is lost due to an incomplete or incorrect address.
• All customers are responsible for ensuring that their shipping address is correct at the time of purchase.
• If a package is returned to us, you will pay an additional shipping fee for the package to be sent out again.
• If you find that your shipping address is incorrect or has changed since you last placed your order, please notify us with the order number and address.

• Your order will be processed during normal business days (Monday - Friday, excluding holidays).
• If an item is in stock, your order will be processed within 1 to 3 business days. The delivery time after processing will vary based on the shipping address. Currently, delivery times vary between 3 to 4 business days within the United States.
• If an item is a pre-order, the pre-order will ship when it's in stock. If you order multiple pre-orders with the same release date, the order will be shipped once all items are in stock.
• Once an item ships, you will receive an email with the tracking information. In special circumstances, tracking numbers may not be available.

No, we currently only ship to the United States and APO addresses.

Yes! Just make sure that the PO Box number is listed.

If you need to change your address for a pre-order that has not yet shipped, please contact customer service. Changing your address under "My Account" will not change the address attached to your pre-order;  it will only affect future orders.

We are offering discounted shipping rates for a limited time!

We charge a $9.95 flat rate for orders shipped within the US. Shipping within the US is free for orders over $100.

For shipping within the continental United States, orders must total at least $100 before taxes.